This is an opportunity to be part of an exciting new tech start-up in Pakistan. We are a multi-national digital marketing company delivering solutions used by millions of customers around the world each month. Our next project is being launched in Pakistan and is expected to take the nation by storm.
If you’re smart, highly entrepreneurial, and looking for the opportunity to grow rapidly into a management-level role, then this could be the dream job you’ve been looking for!
Responsibilities
Manage large amounts of incoming and outgoing calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Reply to emails, sms and facebook messages
Requirements
Proven customer support experience or experience as a client service representative
Good communication and language skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication
Ability to multi-task, prioritize, and manage time effectively